Real IT Help. Fast.
Remote and on-site IT support from people who actually know your setup. No call centres, no scripted responses — just genuine help when you need it.
Get SupportCritical Response
Within 1 hour
Systems down, cannot work
Standard Response
Within 4 hours
Regular issues & requests
Business Hours
Mon–Fri, 9am–5pm
GMT/BST · After-hours by arrangement
Proactive Device Monitoring
All managed clients get real-time device monitoring through the Strikey's Computers portal — see which machines are online, patch status, and hardware health without raising a ticket.
How We Help
Whether it's a quick remote fix or an on-site visit, we've got you covered.
Remote Support
Most issues are resolved quickly via remote access. We connect to your device securely and get you back up and running without waiting for an on-site visit.
- Secure remote desktop access
- Software installation & configuration
- Troubleshooting & diagnostics
- Microsoft 365 account & email issues
- Printer and peripheral setup
On-Site Support
When hands-on help is needed, we come to you. Hardware installs, network setup, and anything that requires being physically on-site.
- Hardware installation & replacement
- Network cabling & switch setup
- Workstation setup & imaging
- Server maintenance & installation
- Office moves & infrastructure changes
What We Cover
Frequently Asked Questions
What are your response times?
For critical issues (systems down, cannot work), we aim to respond within 1 hour during business hours. For standard issues, we target a 4-hour response. We're transparent about this — you'll know what to expect when you contact us.
Do I have to sign a long-term contract for IT support?
No. We offer both managed support agreements and ad-hoc support. Contact us to discuss which suits your business best.
How do I log a support ticket?
Existing customers can log tickets via the Strikey's Computers portal, by email, or by phone. New customers can reach us via the contact form on this page.
Do you support Apple/Mac computers?
Yes. We support both Windows and macOS environments, including mixed offices.
What industries do you support?
We work with small to medium businesses across a range of industries. If your business relies on computers and software to operate, we can support you.